GB Advisors, Inc.


Resolution of Internal and Customer Support Tickets and SSI, also execute technical support area activities.

Provide Information Technology Service Management (ITSM) and IT Security (ITSEC) knowledge and expertise to government customers and clients in support of the GB Advisors service management environment.
Channel technical support tickets requested by the customer to the supplier associated with incidents related to the product purchased by the customer, whose validity is in accordance with the duration of the license or subscription.
Demonstrate ability to document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflow.
Attend SSI (Software Services Insurance) tickets at the client’s request by email click apply according to SLA defined and criticality of cases.

Educational level
Bachelor’s degree in Information Technology and Information Security, or in a related field.

Experience

2+ years of experience in similar positions.

English level
Advanced

  • Nivel de antigüedad

    Sin experiencia

  • Tipo de empleo

    Jornada completa

  • Función laboral

    Tecnología de la información

  • Sectores

    Servicios y tecnologías de la información SoftwareRecursos humanos

Caracas, Distrito Federal, Venezuela


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