Kuehne+Nagel


You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role
The Seafreight Customer Care Location Supervisor is responsible for implementing and managing Customer Care strategy on location level as well as continuously optimizing the customer service to provide customer excellence. He is leading the Customer Care Location Team to provide helpful information, answering questions, and responding to complaints. They’re the front line of location support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Your Responsibilities

  • Provide leadership and supervise the Customer Care Location organization
  • Support and ensure the implementation of a Customer Care strategy in location
  • Close cooperation with operations Seafreight for optimized customer experience
  • Supervise and distribution of the demand into the team
  • Actively managing interfaces and information / knowledge exchange
  • Focus on continuous improvement on processes and controls aiming for consistent customer centricity
  • Ensure customer retention engagement for Seafreight account portfolio, monitoring customer requirements and performance
  • Implement and monitor KPIs into the team to measure customer satisfaction and continuous improvement
  • Act and solve customer problems guide and developing the team
  • Focus on customer satisfaction through high level of service quality
  • Ensure service excellence by high level of forwarding and market knowledge
  • Ensure customer implementation into the team
  • Supports and help to implement company and sea logistic strategy
  • Monitor sea logistic target and monthly forecast of their branch
  • Revenue Management
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Your Skills And Experiences

  • Business Administration (focussed on Foreign Trade), Supply Chain Management or compatible
  • Project Management Experience
  • Sea Logistics Experience
  • Customer Management Experience
  • Fluent English

Good Reasons to Join
We form the world of logistics with a strong determination to connect people and products through innovative and sustainable logistics solutions. Every day, we do everything to meet the needs of our customers. Anticipating challenges and applying our visionary mindset, we move forward in global trade and come together as communities. req70408

  • Nível de experiência

    Pleno-sênior

  • Tipo de trabalho

    Tempo integral

  • Função

    Atendimento ao ClienteTecnologia da informação

  • Setores

    Tecnologia da informação e serviços Logística e cadeia de suprimentosServiços financeiros

Porto Alegre, RS


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