Full Time Job | Digital Social Media Associate | Contact Center
Available Shifts: 13.30 to 23.30
English level: intermediate
Nestlé is the world’s largest food and beverage company, and Nestlé Business Services is at the heart of the Group. We provide Supply Chain, Financial, HR, and Digital & Social Media services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and innovation. We are looking for team players, who drive service excellence with strong attention to detail. We want people who are quick learners and can easily adapt to our fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Nestlé Business Services!
Resumen de posición
To handle consumer engagement received through different channels (telephone, Contact us forms, Emails), handle consumer conversations on brands digital assets/different platforms.
Un día en la vida de…
andling received engagement to Consumer Care Center using standard templates and FAQs for different contact reasons (inquiries, comments, complaints) and through various channels (telephone, Emails, contact us forms, social contacts)
Guide Nestle’s consumers through complains handling and other queries regarding Nestle products range.
Ensures proper encoding of all information received from consumer and other cross functional teams in the database
Ensures proper notification and escalation of critical complaints and irate customers
Lo que te hará exitoso
Experience / Knowledge in Contact Center | Call Center
Experience working in cross functional teams (will be considered a plus)
Knowledge of contact center routines (will be considered a plus)
Nivel de antigüedad
Tipo de empleo
Artículos de consumoAlimentación y bebidasProducción alimentaria
Asunción, Asunción, Paraguay
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