• Full Time
  • Uruguay

Microsoft


Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

  • Refining and improving our modern learning technology strategies, taking it to new levels of granularity and challenging existing approaches to drive incremental improvements.
  • Work with business stakeholders to identify business requirements and shape approach for modern learning strategy design solutions. Meet directly with end-users and leadership to demonstrate solutions, answer questions regarding capabilities and requirements, and work to resolve issues that arise during the development cycle.
  • Run structured experiments to test new innovations for impact and scalability.
  • Drive implementation of the proposed solutions working closely with CSS end-users and management.
  • Identifying, baselining, and measuring Key Performance Indicators to ensure successful outcomes are achieved.
  • Communicating and obtaining support for this strategy both internally and within our delivery partner estate.
  • Work seamlessly with Worldwide learning, CSS internal technology experts to share best practice and develop strong solutions that are highly adaptable to meet changing and ongoing needs of the wider business.
  • Be part of a thriving productivity practice that’s constantly looking for ways to improve our customers’ experience.
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Key Capabilities & Behaviors

  • Deliver thought leadership in modern learning technology solutions while seeking/ including perspectives from the wider business.
  • Proactive, forward thinking and ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions.
  • Strategic business and operational leadership, organizational agility, ability to impact and influence senior level leaders across the company.
  • Proven effectiveness driving complex multi-stakeholder programs, leading cross-team programs to desired results, and managing risk.
  • Work well under pressure and deadlines with a high tolerance for ambiguity.
  • Ability to rapidly gain/build trust and confidence of internal and external stakeholders.
  • Deliver fantastic results quickly and effectively.

Qualifications

Qualifications:

  • Knowledge of adult style learning, learning tools and technologies. (Learning management systems or related)
    • Demonstrated experience with solution design, solution development and solution deployment of learning technologies.

    Preferred Qualifications

    • Bachelor’s Degree required, preferred Master’s degree in Computer Science, Educational Technology, or a related field.
    • Demonstrated experience with solution design, solution development and solution deployment of learning technologies.
    • Track record of architecting, estimating, and delivering solutions with complex and cross functional challenges/ problems.
    • Demonstrated ability to match technical solutions with customer business requirements.
    • Ability to manage ambiguity in an evolving and dynamic environment and the ability to challenge customer requirements and drive good trade off decisions based on business needs and technical constraints.
    • Exhibit excellent written and verbal communication skills. Ability to communicate with a variety of different audiences and strong presentation skills.
    • Excellent problem-solvers, able to quickly change direction based on updated user specifications or system limitations.
    • Ability to lead and motivate technical communities.
    • Ability to effectively recognize and adapt to change.
    • Ability to travel domestically and internationally and work with different cultures and customers.
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    If you’ve read this entire job description and are excited, please apply, and include the reasons why you’d be a great fit for this position, and what you think you would add to our talented team.

    Keywords: learning technologist

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

    • Nivel de antigüedad

      No corresponde

    • Tipo de empleo

      Jornada completa

    • Función laboral

      Ventas

    • Sectores

      Equipos informáticosSoftwareServicios y tecnologías de la información

    Uruguay


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